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If the answer you need can't be found on this site or you just want to speak to a
real person, please choose from the selection below to receive a personalized contact.
Please click the following link first. We can probably answer most of your questions
with our Frequently Asked Questions page.
Click here for the FAQs.
- ISP Customer Service Numbers:
- Customer Service Questions:
1-866-hgeanet (443-2638)
- Accounting Questions:
1-866-hgeanet (443-2638)
M – F (5 am – 6 pm PST)
Sat. (6 am - 3 pm PST)
- Customer Service Online Resources:
- WebCallBack:
Enter your name and number and let us call you back.
CLICK HERE!
- AsktheExpert:
The “Ask the Expert” chat enables you to get convenient, comprehensive answers without even lifting a phone!
CLICK HERE!
- Customer service via E-mail:
- General support: customerservice@hawaiianisp.com
- Web page support: websupport@hawaiianisp.com
- Accounting questions: billing@hawaiianisp.com
- Internet Access Cancellations:
- HGEA.net customers who pay for their Internet service by automatic payroll deduction will need to contact their local HGEA office to process cancellation.
ISP customers who do not pay for Internet service thru automatic payroll deduction can cancel service using the following options:
Phone: 1-866-hgeanet (443-2638)
Mail: P. O. Box 22310 in Salt Lake City UT 84122
HGEA Main Office
888 Mililani St., Suite 601
Honolulu, HI 96813-2991
Phone:(808) 536-2351
Fax:(808) 528-4059
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HGEA Hawaii Office
495 Manono St.
Hilo, HI 96720-4422
Phone:(808) 935-6841
Fax:(808) 961-2437
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HGEA Maui Office
2145 Kaohu St.
Wailuku, HI 96793-2257
Phone:(808) 244-5508
Fax:(808) 244-3621
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HGEA Kauai Office
P.O. Box 1855
Lihue, HI 96766-1108
Phone:(808) 245-6751
Fax:(808) 245-9632
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CUSTOMER SERVICES:
 Frequently Asked Questions
Contact Us
Ask the Expert
Web Call Back
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